Whether it’s for colleagues within the company or outside clients, IT support teams often struggle with a variety of challenges, including long response times, repetitive troubleshooting tasks, and the constant need to address complex technical issues. These obstacles can lead to inefficiency, burnout, and delayed resolutions, especially when support teams are overwhelmed with routine queries that could be handled more efficiently.
Dokko is built to be a seamless addition to any IT support structure. It’s a no-code platform, which means it can be installed and deployed in just a few minutes without requiring extensive setup or technical expertise. Once up and running, Dokko becomes a versatile assistant that learns from each interaction, continuously improving its responses.
By switching to Dokko, IT support teams gain the benefit of a highly efficient, always-available assistant that helps resolve common issues with ease. Not only does it free up human agents from repetitive tasks, but it also empowers teams to focus on more complex problems that require in-depth expertise.
Customizable knowledge base
IT teams can integrate system-specific details into Dokko, ensuring accurate, contextual responses that will help resolve future issues with ease.
Detailed responses
Dokko provides more than just basic facts; it offers comprehensive, contextually relevant information that is essential for new hires dealing with an array of new systems and tasks.
Seamless escalation
Complex issues or those that are left unresolved even after conversing with Dokko are transferred to human technicians, with full context provided for quick resolution.
24/7 availability
Dokko chatbots provide round-the-clock service, responding to inquiries instantly and never keeping your colleagues waiting.
Challenge
Slow response times during peak hours.
Dokko’s solution
Dokko delivers instant assistance, autonomously resolving common IT issues, which significantly reduces wait times. This ensures employees facing IT problems can get back to work faster, boosting their productivity and minimizing downtime.
Challenge
Repetitive questions overwhelming IT teams.
Dokko’s solution
Automating routine queries, Dokko lightens the load on IT professionals, allowing them to focus on complex issues. It also empowers less tech-savvy employees by providing straightforward solutions, eliminating the need for constant IT intervention.
Challenge
Lack of expertise for specific systems.
Dokko’s solution
By aggregating and learning from expert input, Dokko becomes a centralized knowledge hub. It provides accurate, context-specific guidance for even the most unique or proprietary systems, ensuring users have access to expert-level support whenever needed.
Challenge
Poor user experience with traditional bots.
Dokko’s solution
Unlike rigid traditional bots, Dokko engages users with dynamic, human-like interactions. Its advanced AI understands context, adapts to user needs, and fosters trust, making employees feel fully supported and ensuring a smoother troubleshooting experience.
Can Dokko assist with complex technical issues?
How does Dokko learn our IT environment?
What happens if Dokko cannot resolve an issue?
Does Dokko support remote device troubleshooting?